Return Policy

If something isn't right with your order, here's how returns and exchanges work at Dion Wear.

Return window

You can return or exchange eligible items within 30 days of the date of purchase. After 30 days, we can't offer a refund or exchange.

Eligible items

To be eligible for a return or exchange, an item must be:

Unworn, unwashed and unused, in the same condition you received it
In its original packaging, with all hang tags and stickers attached
Free from deodorant marks, pet hair, smoke and other odors

Items bought during a regular promotion, with a discount code, with our military and first responder discount, or as part of a buy-one-get-one offer are eligible for return.

Items that can't be returned

Clearance items and items marked Final Sale on the product page
Gift cards

These exclusions don't apply to items that arrive damaged, defective or incorrect, and they don't affect any rights you have under applicable law.

How to start a return or exchange

Email info@dionwear.com with your order number, the item(s) you'd like to send back, and whether you'd like a refund or a different size.
We'll reply with your return instructions.
Pack the item securely and include your order number (or the return authorization number we give you) inside the package.
Mail the package to our returns address.

Returns address

Dion Wear
Attn: Returns
4024 Lawrenceville Hwy NW, STE 17-405
Lilburn, GA 30047
United States

Returns are accepted by mail only. This is a mailing address, not a store. Walk-in returns and drop-offs are not accepted.

Return shipping costs

For size changes and change-of-mind returns, you pay the cost of shipping the item back to us. We recommend a trackable shipping service. If your item arrived damaged, defective or incorrect, we cover the shipping costs.

Refunds

We provide a full refund of the item price for eligible items returned within 30 days of purchase. Returns are typically processed within 48 hours of the day we receive them. Refunds are issued to your original form of payment. Depending on your bank or card issuer, the refund may take a few days to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error, such as a damaged, defective or incorrect item.

Exchanges

Eligible items can be exchanged for a different size within 30 days of purchase. Let us know the size you'd like when you contact us. You pay to send the original item back, and we cover standard shipping on the replacement within the United States. Exchanges depend on availability. If the size you want isn't available, we'll refund the item instead.

If you'd like a different item altogether, please return the original item for a refund and place a new order.

Damaged or defective items

Please report damaged or defective items within 7 days of delivery by emailing info@dionwear.com with your order number and a photo of the issue that shows both the design and the size tag. If you notice a problem later, contact us anyway, and we'll review your claim. We'll respond within 1 business day and replace the item at no cost to you, including shipping. If a replacement isn't available, we'll refund the item.

Incorrect items

If you received the wrong item or size, email us with your order number and a photo. We'll correct it at no additional cost to you.

Lost, missing or stolen packages

If your tracking hasn't updated for several days, or it shows your package as delivered but you can't find it, please check around your delivery location and with your neighbors, then email info@dionwear.com with your order number. We'll investigate with the carrier. If the package is confirmed lost, we'll send a replacement or issue a refund.

Order changes and cancellations

You can cancel or change an order before it enters production or fulfillment. Contact us as soon as possible at info@dionwear.com or (770) 863-8857. Once an order is in production or fulfillment, we can't cancel or change it, but you can return eligible items under this policy.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return, to be used at dionwear.com. We'll email the gift credit once we receive the returned item.

If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves first, the refund goes to the gift giver.